Do You Ship Internationally?
Yes! Otaku Clothing offers international shipping to most countries worldwide. Some products may have shipping restrictions based on location, so please check individual product descriptions for details.
How Long Will It Take to Get My Order?
- Processing Time: All orders are processed and shipped within 1-2 business days.
- Shipping Time:
- Standard Shipping: 1-2 weeks (depending on destination).
- Express Shipping: Typically under 1 week.
You will receive an email with a tracking number once your order has been shipped.
What Shipping Carriers Do You Use?
We partner with major global carriers and local courier services to ensure efficient delivery. In the United States, most orders are shipped via USPS.
Tracking Says “Delivered”, But I Haven’t Received My Package.
If your tracking indicates that your order has been delivered, but you haven’t received it:
- Check with neighbors or household members.
- Contact your local courier or post office.
- Wait 24-48 hours as some carriers mark items as delivered in advance.
Can I Edit My Shipping Information After Placing an Order?
- Before Fulfillment: You can edit or cancel your order immediately after placing it by:
- Visiting the order status page (link in your confirmation email).
- Logging into your Otaku Clothing account.
- After Fulfillment: Once the order is processed, we cannot modify shipping details.
What If I Receive a Damaged or Defective Item?
If your order arrives damaged or defective, contact us at [email protected] within 90 days. We will send a replacement free of charge.